A help desk that works for you.

User requests driving you nuts? Your current ticketing solution not quite cutting it? We can help you run a ship-shape help desk, at the office and on the road. Manage user tickets, organize your work, create a custom user portal, and even launch a knowledge base...


 Tickets & Tasks

Keep a tight rein on IT incidents and tasks: easily accept tickets, reply, add private comments, and close them out. Plus, use custom fields to track just what you need to keep things humming.

 Team Management

Auto-assign tickets to your experts and view team performance metrics at-a-glance with the dashboard. Plus, with multiple role types, your team sees only what they need.

 User Self-service*

Help users help themselves with the easy-to-edit user portal: they can submit tickets, track progress, and view custom knowledge base articles.

 IT Asset Management*

Want to do it all? In the On-Premise edition, you can automatically inventory all your IT assets and link them to help desk tickets. It's your one-stop-shop for IT.

 150+ Add‐on Apps*

Customize and extend your help desk with more than 150 3rd-party apps: add features, change up the UI, and more!

 Ticket Collaboration*

Issue outside your wheelhouse? No problem… share it with a trusted peer and work the ticket together.


 

 Multi‐site Support

Got clients? Multiple locations? No problem! Set up individual organizations and user portals that all roll up to your master help desk so you can stay on top of IT.

 

 Active Directory*

Integrate with AD to automatically add end users, authenticate in the portal and tag them to tickets.

 Knowledge Base*

Stop repeating yourself, capture your everyday answers in the KB and serve them up automatically on the User Portal.